The National Long-Term Care Ombudsman Resource Center

The National Long-Term Care Ombudsman Resource Center

Business Description:

The National Long-Term Care Ombudsman Resource Center (NORC) provides support, technical assistance and training to the 53 State Long-Term Care Ombudsman Programs and their statewide networks of almost 600 regional (local) programs. The Center’s objectives are to enhance the skills, knowledge, and management capacity of the State programs to enable them to handle residents’ complaints and represent resident interests (individual and systemic advocacy). Funded by the Administration on Aging(AoA), the Center is operated by Consumer Voice, The National Consumer Voice for Quality Long-Term Care, in cooperation with the National Association of States United for Aging and Disabilities (NASUAD)

Long-term care ombudsmen are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the ombudsman can assist you with complaints. However, unless you give the ombudsman permission to share your concerns, these matters are kept confidential. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.

The ombudsman program is administered by the Administration on Aging (AoA).  The network has 8,813 volunteers certified to handle complaints and 1,167 paid staff. Most state ombudsman programs are housed in their State Unit on Aging.  Nationally, in 2011 the ombudsman program investigated over 200,463 complaints on behalf of 131,078 individuals and provided information on long-term care to another 288,698 people.


1001 Connecticut Avenue, NW, Suite 425
Washington, DC 20036



Office:  (202)332.2275

Email: [email protected]

New Memory Care facilities open in our area – can demand handle the supply?


12 new Memory Care facilities expected to open in our area.

Can the demand handle the supply?

By 2025, an estimated 18,508 Alzheimer’s cases projected in Collier County and 29,992 cases expected in Lee County of full time residents. Source – Catherine Cruisksank, Alzheimer’s Association.

Bruce B. Rosenblatt, a national senior housing expert and owner of Senior Housing Solutions has done a review of the new memory care facilities that are either opening or are projected to open.  “The market is being saturated right now, which does provide many choices for the consumer, however finding and retaining quality staff, especially with so many new facilities entering the market place will present challenge that unfortunately will impact the care that is provided, states Rosenblatt.  “It is important to find a facility that has a proven track record.”

The new facilities opening in our area are:

Brand New:

Discovery Village

The Villas at Terracina Grand

American House in Bonita Springs

Opening Soon:

Bay Shore

Beach House of Naples

All Seasons of Naples

American House at Coconut Point

Arlington Memory Care

Autumn House (Bonita Springs)

The Carlisle of Naples

Mooring Park at Grey Oaks Memory Care (2017)

Recently Renovated:

Memory Care of Naples

Moorings Park

In addition, there 10 existing memory care facilities that are already opened.

According to Rosenblatt, it is important for the consumer to be aware of the differences between each of these facilities since there are major differences in the pricing, physical layout, lifestyle enrichment programs, licensure capabilities and staffing requirements. Senior Housing Solutions provides valuable advice to people who are researching facilities.

For more information, please call (239)595-0207.

Hope Hospice

Business Description:

Hope Hospice Health Care – Physicians, nurses and pharmacists control pain and manage symptoms, supply medications, monitor drug interactions and provide medical supplies and equipment. Medical options will be discussed with you – allowing you, or your loved one, to determine your preferred course of care.
Personal Care Specialists help with daily activities such as bathing, dental care and other elements of personal hygiene.
Navigating financial matters can cause tremendous stress at this time. Social Workers will help you with insurance paperwork and other complex financial matters. They will also discuss decisions regarding future medical care, a living will, choosing a healthcare surrogate and organ donation. Hope’s counselors will also determine if you, or your loved one, are eligible for community support such government assistance, military resources, transportation or volunteer support.
At Hope Hospice , we provide chaplains and counselors to address spiritual and emotional issues, regardless of faith. With their support, you can find peace and comfort when it matters most.  Hope Hospice’s Volunteers are available to help with a variety of services from personal errands to transportation and emotional support. These compassionate individuals often lend a hand with day-to-day tasks so caregivers can spend time with their loved ones.


Bonita Springs (Hope Chest): 28520 Bonita Crossings Blvd, Suite B

Buckhead Ridge: 30082 State Road 78 W, Ste. A, Okeechobee, FL 34974

Cape Coral: 2430 Diplomat Pkwy. E, Cape Coral, FL 33909

Cape Coral (PACE): 1333 Santa Barbara Blvd., A, Cape Coral, FL 33991

Clewiston (Hospice): 101 S W C Owen Avenue, Clewiston, FL 33440

Clewiston: (Connections) 1200 S W C Owen Avenue, Clewiston, FL 33440

Fort Myers: (Hospice) 9470 HealthPark Circle, Fort Myers, FL 33908

Fort Myers: (PACE) 2668 Winkler Avenue, Fort Myers, Florida 33901

LaBelle: 475 East Cowboy Way, LaBelle, FL 33935

Lehigh Acres: 1201 Wings Way, Lehigh Acres, FL 33936

Moore Haven: 501 1st Street, Moore Haven, FL 33471

Naples: (PACE) 13020 Livingston Rd. Naples, FL 34105

North Fort Myers: 13821 N Cleveland Avenue, N Fort Myers, FL 33903

Port Charlotte: (PACE) 3280 Tamiami Tr, Ste 45-47, Port Charlotte, FL 33952


Phone:  (855) 454-3104

The Greater Naples Chamber of Commerce

The Greater Naples Chamber of Commerce

Business Description:

The Greater Naples Chamber of Commerce was founded in 1947 and is the largest of 25 chambers in the five county Southwest Florida region, recognized as among the best of the 300 chambers in Florida.  The Chamber’s primary purpose is to foster business advancement and advocate effective government policy to ensure a healthy business climate.

Today, the Chamber is the largest nonprofit advocate for the Collier County business community. With more than 1,900 members representing 50,000 employees, the Chamber is actively involved in local government, regional economic development and providing valuable resources to its members.

The Chamber has five platforms: Member Services, The Partnership for Collier Future Economy™, Public Policy, Public Communications and Leadership Development.

A 501 (c) (6) corporation, the Chamber is the corporate member of the Leadership Collier Foundation, a 501 (3) organization that offers five annual programs and has 1,000 alumni. The Chamber is the principal owner of The Chamber Building, among Naples premier office buildings with a dedicated community room open to civic organizations and rented by many companies for special events.

The Chamber manages the Visitor Information Center, staffed by over 90 volunteers who receive over 70,000 international and U.S guests and coordinate hospitality information at the seven information centers throughout the county.

The Chamber’s membership retention rate is 82%, reflecting the strong affiliation that members have for the Chamber’s impact in supporting their business growth and increasing their networking opportunities.


2390 Tamiami Trail North, Suite 210
Naples, FL 34103



Office:  (239) 262-6376

Email: [email protected]  

National Association for Home Care & Hospice

National Association for Home Care & Hospice

Business Description:

The National Association for Home Care & Hospice (NAHC) is a nonprofit organization that represents the nation’s 33,000 home care and hospice organizations.  NAHC also advocates for the more than two million nurses, therapists, aides and other caregivers employed by such organizations to provide in-home services to some 12 million Americans each year who are infirm, chronically ill, and disabled. Along with its advocacy, NAHC provides information to help its members maintain the highest quality of care and is committed to excellence in every respect.


228 Seventh Street, SE

Washington, DC 20003



Office:   (202) 547-7424

Email: [email protected]