lifeline medical alert systems

Business Description:

Philips Lifeline invented the medical alert industry over 40 years ago, and we have been empowering senior independence and supporting caregivers across the entire U.S. ever since. Backed by the healthcare expertise of Philips, our aging in place solutions help seniors live safer, healthier and more connected lives, whether at home or on the go.

7.5 million subscribers

As the most widely adopted aging in place solution, Lifeline’s U.S. based monitoring facilities respond to one fall every minute.

95% of falls detected

AutoAlert automatically detects nearly all falls, and an expert Lifeline professional responds within 30 seconds or less.

Philips Lifeline is the most trusted medical alert service, recommended by doctors, hospitals and caregivers.

With four decades of experience and 9 million calls a year, we’ve saved more lives than any other medical alert service.

Our timeline

1972: Andrew Dibner, Ph.D., pioneers wireless emergency alarm activated by a button

1974: Lifeline Systems, Inc. founded by Andrew and Susan Dibner.

1976: Dibner awarded patent for “Automatic Alarm System”

1980s:  Shift from hospitals providing call centers to centralized service

1983: Lifeline Systems goes public

2006: Philips acquires Lifeline Systems and product line renamed Philips Lifeline

2010: AutoAlert automatic fall detection technology introduced

2015: Collaborative group launches AgingWell Hub to research innovative solutions and services


111 Lawrence St

Framingham, MA 10702-8156


Office:  (888)674-9900 Ext. 4373